Privacy Policy

Welcome to Dutch Cousin.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store, we may collect:

  • Your name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information
  • Order details
  • Device and browser information
  • IP address and cookies

2. How We Use Your Information

We use your information to:

  • Process and ship orders
  • Provide customer support
  • Communicate about your order
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if subscribed)

3. Custom Design Orders

For customized hoodie or sticker orders, customers may submit:

  • Photos
  • Artwork
  • Pet images
  • Personalized text

By submitting content, you confirm you own the rights to use the material.

We reserve the right to refuse inappropriate, offensive, or copyrighted material.

4. Sharing Information

We do not sell your personal information.

We may share limited data with:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Marketing and analytics providers

Only when necessary to operate the store.

5. International Customers

Dutch Cousin ships internationally, including the Netherlands and Europe. By using our store, you understand your information may be processed outside your country.

6. Cookies

We use cookies to:

  • Improve browsing experience
  • Remember cart items
  • Analyze website traffic
  • Support marketing campaigns

You can disable cookies in your browser settings.

7. Your Rights

Depending on your location, you may request:

  • Access to your data
  • Correction of your data
  • Deletion of your data

To request this, contact us at:
SarahThomas2178@hotmail.com

8. Contact

If you have questions about this Privacy Policy, contact:

Dutch Cousin
Email: SarahThomas2178@hotmail.com

Refund Policy – Dutch Cousin

Returns

We accept returns within 14 days of delivery for non-customized items.

To qualify:

  • Item must be unused
  • Item must be in original condition
  • Proof of purchase required

Customized Products

Customized hoodies and personalized sticker orders are non-refundable, unless:

  • The item arrives damaged
  • The wrong item was sent
  • There is a printing error caused by us

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Refund Process

Approved refunds are processed back to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the error was ours.

Exchanges

We only replace items if:

  • They are defective
  • Incorrect size/item was sent by us

Lost Packages

Dutch Cousin is not responsible for delays caused by shipping carriers, customs, or incorrect addresses entered by customers.